Shipping & Returns
Please be advised that once an order has been processed, we are unable to amend or cancel, due to the fast processes we have in place.
All orders placed online will be shipped using Regular or Express Post services provided by Australia Post.
Our shipping rates are:
- Regular service; up to 5kg = $10, over 5kgs = $20
- Express Post; up to 5kg = $16, over 5kgs = $25
Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays and as much as we don’t like it, they are out of our control. We are not liable for Australia Post delays.
By purchasing an item, you agree to the following:
- Please note: No returns on sale items, jewellery/accessories, these purchases are FINAL.
- Proof of purchase (tax invoice) is required
- The item(s) are in their original condition, with all labels and tags still attached
- The item(s) are unworn, unwashed, not used, not altered, soiled or damaged, including scissor cuts, and in original condition
- The items(s) do not smell of perfume/deodorant so please take due care when trying on your order.
- For hygienic reasons home/ giftware, cosmetics, makeup, hosiery, swimwear or earrings cannot be returned.
All international rates are available on request and are based on the destination country. We ship all our interantional parcels via Australia Post and delivered by the local postal service once in the destination country.
Please note that any customs and duties taxes which may be incurred are not the responsibility of Mila Alexandra Boutique and we are not aware of what they might amount to. Make sure you contact your local customs office to find out more if you have any concerns.
SALE ITEM CONDITIONS
- Please note: No returns on sale items. All sale is FINAL.
- NO REFUND/CREDIT NOTE for the monetary difference % off for a sale/ flash sale/ final sale after you paid for them.
Please note: Colours may vary due to different computer screens and dye lots.
TRACKING YOUR ORDER
Once your parcel has been dispatched, you will receive a confirmation email. This will contain a link so you can track the progress of your order at any time.
If you have further enquiries as to where your order is, you can contact firstname.lastname@example.org
In accordance with Australian Consumer Law, MILA ALEXANDRA are not required to provide a refund, repair or replacement for a change of mind. A change of mind can include, (for example), where you buy a product and later decide or realise you selected the wrong colour, size or product or where a product is given as a gift and the person receiving the gift does not want the product.